Frequently asked questions
Ordering
Do I need an account to order?
No. You can check out as a guest with just an email address and phone number. An account lets you track orders and reorder faster.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and popular wallets, all processed securely by Razorpay. We never see or store your card details.
Can I change my order after placing it?
Write to us as soon as possible. We can change the address or cancel until the order is packed.
Delivery
How long does delivery take?
Most orders reach metro cities in 2 to 4 working days after dispatch and other locations in 4 to 7. See our Shipping policy.
How do I track my order?
Use the tracking link in your dispatch email or SMS, or open My account › Orders.
Do you ship outside India?
Not yet. Sign up for our newsletter and we will let you know when we do.
Products
Are the prices inclusive of GST?
Yes. Every price shown includes GST and a GST invoice is emailed with your order.
Will the colour match the photos?
We photograph every piece in natural light, but screens differ. Handmade items also vary slightly, which is part of their character.
How do I care for my purchase?
Care notes are on each product page. In general: keep jewellery away from perfume and water, store it in the pouch provided, and dry-clean silks.
Returns
What is your return policy?
Most items can be returned within 7 days of delivery. Details are in Returns & refunds.
When will I get my refund?
Within 5 to 7 working days of the returned item reaching us.
Still have a question?
Email chugh@rajiv.in, call or WhatsApp +91.9810010059. Registered address: R-134, Greater Kailash Part 1, New Delhi 110048.